Return / Exchange Policy
We strive to provide the best customer service, and we will always make things right whenever possible. We work hard to find proactive solutions and we have a few policies in place to help us do so!
Our return/exchange policy covers your purchase for 10 business days after the confirmed tracking delivery date. Please contact us right away if there is an issue with your order!
To be eligible for a return, your item must be unused and in the same condition that you received it. Return shipping fees do apply. The decision to grant a return is still at the discretion of our customer support agents.
Exceptions / Non-returnable Items:
If an item is listed as a mask, sale item, limited release / pre-sale, or custom item, we are unfortunately unable to offer a refund or exchange unless your order was fulfilled incorrectly or arrived damaged.
Damages and Issues:
Please inspect your order right away once you receive it, and contact us immediately if the item is defective, damaged, or incorrect, so we can research the issue and make it right.
Products / Stock Shortages:
Due to ongoing supply chain issues, product photos are solely to show themes and imagery/graphics. Products are subject to change based on availability.
Exchanges: The fastest way to ensure that you get the item you want, is to contact us right away about returning the item you have. We will work with you to exchange it for the item you want. We are a small local business, and it does take time for us to print and re-ship new items. We appreciate your support!
Refunds: We will notify you once we’ve received and inspected your return, and let you know if your refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Funds usually return to your account within 5 - 7 business days.
Starting a Claim:
To start a return or an exchange, please email us at: email@example.com to get started. We appreciate your business, and we look forward to working with you!