Return / Exchange Policy

Return / Exchange Policy:

We strive to provide the best customer service, and we will always make things right whenever possible. We work hard to find proactive solutions during this challenging time and we have a few policies in place to help us do so!

Policy:

Every product on the UIUC Gies College of Business Store is made to order. For that reason, we do not offer exchanges or returns.

Exceptions / Non-returnable Items:

If an item is listed as a mask, sale item, limited release / pre-sale or custom item, we are unable to offer a refund or exchange unless your order was fulfilled incorrectly or arrived damaged.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Products / Stock Shortages:

Due to ongoing supply chain issues, product photos are solely to show themes and imagery/graphics. Product is subject to change based on availability.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Starting a Claim:

To start a return or exchange claim, please email help@campus.ink to get started!